FAQ

To obtain a service proposal, you must first contact us by phone at 514-544-2742 or by email at info@cogniges.com.
We will take the time to study your request and ask you questions to define your information needs. Subsequently, depending on the nature of the project, we will send you a service proposal containing our understanding of your project, how we plan to fulfill your request and our conditions of completion. Depending on the degree of analysis required, some service proposals can be sent to you in a few hours, others can take a day or two. During the first approach, we will be able to tell you when you will receive the proposal.

The deadline for submitting a knowledge product like an information scan varies mainly depending on the scope of the project, the type and number of sources to be consulted. This is why, each search request is the subject of an examination aiming to establish the nature of the sources and the turn around time necessary to find the desired information. We establish delivery times jointly with our customers in order to meet your reality and your deadlines.

Yes, it's possible. Large-scale research, information scans, analysis, review and other styles may require multiple people to perform the project, which is why we have a strategy in place to ensure we have the necessary resources to meet the research needs of all sizes of our clients with quality.

Cogniges inc. is part of a network of professionals in the field of information science. We can quickly find resources to perform tasks that may be outsourced.

In addition, over the years, we have established relationships with several reliable and competent resources who can work on various research projects.

We train our people to look for grey or other literature and we ensure the quality of the work and the respect of our clients' standards.

Depending on the scope of the project, we may ask for a deposit before starting work. If we sign a contract, we invoice according to the terms and conditions of the latter.

The deadline for submitting research results varies mainly depending on the scope of the project, the type and number of sources to be consulted. This is why, each search request is the subject of an examination aiming to establish the nature of the sources and the turn around time necessary to find the desired information. We will inform you of the expected delivery time before starting work. Generally, we can submit the results (reference list or search strategy) of a search in databases like Medline or Embase within 2 to 4 days.

We adapt our deliverable to your reality. No two organizations operate in the same way. For example, you could get a reference list in Word format with hyperlinks to articles. You could also get the full text of the articles in a file. If you use tools like EndNote, you may receive a library to import directly into the tool. We determine together which format is right for you according to your budget and your organizational context.

We believe that information, whatever its nature, primary, secondary, corporate, research, etc. is a competitive advantage. Having the right information at the right time facilitates your decision process about business, research, management, health, etc. lit. We are therefore aware of the confidential nature of your projects, and we respect your expectations in this matter. If you wish, we can establish a confidentiality agreement.

We carry out the surveys using the LimeSurvey tool. Depending on the complexity of the questions, part of the analysis of the results can be done either by LimeSurvey, Excel or a combination of the two tools. If you want to obtain qualitative data, we can conduct telephone interviews. To analyze this data, it is possible to use a tool such as nVivo. In all cases, we respect the confidentiality of data and respondents. You can arrange to send a link by email, if desired.

Our articles

Tools, case examples, new trends, and more make up our articles that are always at the cutting edge of our areas of expertise.